Q. Set-up Process. What information do you require?
A. It’s simple. Our staff sets up your boat profile using an equipment list or marine survey that you or your dealer provide. We need to know the make and model of each system. Our proprietary library presently has over 94,000 equipment systems searchable by category name, manufacturer, and model. As each system is added to the boat profile the operating manuals, and warranties are also organized within the profile.
Q. If I sell the boat is the subscription transferable?
A. Yes, and selling your boat will be easier for you or your broker because the digital maintenance history is available for all to see how well your boat was maintained. Also having all manuals is very important for new owners. When you sell just provide us with the contact information of the dealer or new owner and we’ll take it from there. There is no transfer fee.
Q. Do I have to download any software?
A. No. VesselVanguard is a cloud-based application accessible through your web browser or mobile app. The mobile application is downloaded from the iTunes or Google Play stores.
Q. Is the mobile app compatible with iOS and Android for all devices?
A. Yes. Phone or tablet devices.
Q. Why does setting up the boat profile cost more than the annual renewal?
A. Every boat is as unique as its owner, even if your boat model is not an uncommon one. It takes hours and sometimes days to provision and set up each new boat profile. Understandably our support desk receives more calls in the first year of subscription than in renewal years.
Q. If I delegate maintenance tasks to service providers or my captain what do I have to do as an owner?
A. All you have to do is login to the boat profile from time to time and keep an eye on things. The Overview alone can tell you everything you need to know, but the detail is there when you want it. If you have given service providers access to the boat profile, you can assign tasks with a few mouse clicks and be done. You are in total control of what gets done or what is deferred, but either way, you now know the maintenance status of every system on your boat.
Q. Do we receive service bulletins and recall notices?
A. We routinely search for and add product recalls and bulletins to our library and add that information to all relevant boat profiles. Recalls receive special attention and are communicated directly to all impacted boat(s) profiles.
Q. Does VesselVanguard tell me the open warranty status of equipment?
A. Yes. All relevant warranties are listed by category along with their expiration dates and documents. The manufacturer’s phone number and website link are also provided.
Q. How and when am I notified of needed maintenance? Can my marina or contractor be notified as well?
A. It’s easy to add service providers to your profile to receive concurrent notifications. Based on your preferences (weekly, bi-weekly, or monthly), you will receive a Task Alert email or Text notification. You can set up as many contractors as you wish to have access to the profile. Contractor access is free. We assign each contractor a unique login. Any work assigned to them and the work orders attached are recorded in history.
Q. Can I hibernate the profile while the boat is out of service or during winter storage?
A. Yes. On the overview page, the boat profile can be put in Hibernation with a restart date. Hibernating the profile stops all interval calculations and Task Alerts from being issued until turned back on.
Q. Communication Preferences. I prefer text messages or push notifications rather than email. Do I have those options?
A. Yes. You can choose to receive notifications either by Text, Email, or Push Notifications within the mobile app.
Q. Offline Access. If I don’t have Internet available will I be able to access the profile?
A. Yes. The mobile app provides Offline access to your complete profile including manuals. You may even take actions while offline and they are held in a queue and synch back to the server when the Internet is reacquired.
Q. What happens when the Tasks are completed?
A. You or your contractor login. Return to the task description, click the date of completion, upload any records, photos, etc. VesselVanguard automatically recalibrates to the next recommended maintenance interval.
Q. Can I export prior records into my boat profile?
A. Past records (spreadsheets, photos, invoices, et al) can be loaded into the Boat Documents section or into each equipment documents area where they reside for easy access. The maintenance events recorded by the VesselVanguard application within the maintenance management schema of each piece of equipment begin on day one of the subscription. To maintain data-hygiene within our database, old events cannot be exported into the database schema itself.
Q. Can maintenance intervals be modified?
A. Yes. Any recommended maintenance event can be modified or even deleted. Tasks can be renamed with new details. VesselVanguard lets you know what the manufacturer recommends at designated intervals and for Warranty retention, but you can modify those occurrences based on your experience and preferences.
Q. Can I create my own tasks and punch lists within the profile?
A. Yes. It is simple to add one-time or recurring Custom Tasks.
Q. Can non-routine Corrective Tasks be defined and scheduled?
A. Yes. Corrective tasks and punch lists are easily created. Photos may be attached to task descriptions. Corrective tasks are retained in the records section.
Q. I understand that there is a great deal of work to Set-Up my VesselVanguard boat profile. After the first year is completed why would I need to continue with my annual membership?
A. VesselVanguard is a dynamic software application and an open channel providing you with manufacturer’s updates, recall notices, and other critical information on a real-time basis. The system is constantly “thinking” about your boat’s needs and calculating maintenance requirements based on actual days and hours of use not just in year one, but every day of every year thereafter. Terminating subscription would suspend all active functionality.
Q. Can I expect the cost of Marine Insurance to go down?
A. That will depend upon your insurance provider but generally, the answer is yes. Several well-known marine insurers have already agreed to premium reductions of up to 15%.
Q. What happens if the equipment is replaced?
A. If equipment is replaced you “retire” the old system and select to “Add New Equipment” following the administrative prompts. Any boat owner can easily do this or simply contact our Help Desk and we will handle the details.
Q. Is there a Help Desk to answer questions and assist in setting up customer preferences?
A. The VesselVanguard Help Desk is staffed with knowledgeable personnel between the hours of 8:00 am and 8:00 pm EST.